Resource Center

Though DPO’s fees may seem slightly high merchants working with DPO actually make more. Our streamlined payment system increases revenue while our fraud prevention & risk management procedures reduce chargebacks.We offer a premium service which include world class customer care (both to you and your merchants) and fraud prevention, all for free

Yes, it’s a one time setup fee which allows you to enjoy the service for a lifetime

We settle your funds to any bank in the world. We can also settle your funds to a prepaid mastercard.

Once you have registered and submitted all the relevant documents, your account will be live within 24hrs.

DPO isWe’re PCI-DSS level 1 certified, which means we have the highest security standard in the world. Our fraud prevention system is made of two layers: Cutting edge technology powered by AI and adaptive statistical data, and a manual revuew of the transactions by our fraud prevention team.

DPO is a Payment Service Provider (PSP) which means we facilitate the payment process. With a single connection (DPO) your business can accept cards, mobile money, bank transfers etc.

Simply register your business in our website or contact us and we’ll take you through the onboarding process.

Rolling reserve is the amount held bank by the bank for security purposes for card payments. It’s usually released after 180 days once the transaction has been cleared and no chargeback reported.

Your money is kept in your DPO online account as we verify all transactions were legitimate in order to protect your business.

DPO is a payment service provider, we only focus on payments.

We have Woocommerce, Magento, Prestashop, Shopify, Wix, Gravity Forms, WHMCS, and Ecwid. Contacts us at support@dpogroup.com to get you started.

Quickly open the accounting module and you’ll see it at the bottom left.

Open the xpay out module, you’ll see all the xpay entries.

No threshold but we aim to have zero chargebacks

Chargebacks take place when a consumer proved he didn’t authorize the transaction. In such a case the merchant returns the sum that was paid. The merchant DPO helps the merchant through the chargeback process to drastically reduce the chance of loss.

• If a merchant loses a chargeback against their consumer, they lose money. In such cases, DPO helps the merchant through the chargeback process to ensure no loss.

Click on forgot password on the login page and enter your email address.

We process the payment on your behalf so we’re the merchant on record.

Open the accounting module, click on add new xpay, select the amount and allocate to the respective account. (Booking.com or Expedia)

Processing and verification.

• DPO has to Online payments are high risk transaction and we need to screen and clear each transaction in order to protect your business from fraud attempts. The processing and verification procedure tak a little bit of time.sters.

Based on our security procedures, we require our merchants to update the passwords to their accounts.

Settlement & banks report

• Login to your online account and open the report center. Scroll down to the settlement & banks report, input your preferred dates and pull your report.

Processing and verification.

• Online payments are high risk transaction and we need to screen and clear each transaction in order to protect your business from fraud attempts. The processing and verification procedure takes a little bit of time.

We encourage you to put as much details as you can on the service description but we might need to call further

Currently, not at the moment but we’re working on this development

Pre-authorizing a credit card puts a temporary hold on some of a customer’s funds. Click here to read our blog post about the pre-authorization process.

Our solution is cloud based and you will not need any special features to start using it.

Yes! We provide a mobile app called DumaPay which accepts all modes of payment and it is linked to your back office account with Direct Pay Online. It also accepts mobile payments and it is the only app that supports multiple transaction types.

We primarily use the XML language and php as the secondary language.

We have Woocommerce, Magento, Prestashop, Shopify, Wix, Gravity Forms, WHMCS and Ecwid. Contacts us at support@dpogroup.com to get you started.

Our easily customizable APIs can integrate to both web and mobile applications. Kindly contact our support team to access our API documentation.

1. Check that the card is a real plastic card and not a copy
2. Check for any alterations in the card
3. Check that the card holder name matches with the name in the identification documents

Complying with the PCI DSS can be daunting and challenging, but ultimately it is crucial for security of your customers and, thus, the success of your business. Click here for the 4 most important things you need to know about PCI DSS compliance.

To launch a refund, please contact our support team on support@directpay.online. In addition please note that it is very important to launch a refund to your customers as it is good from the customer care side and it will prevent chargebacks.

Chargebacks are one of the top challenges of online payments, but in this digital era, with most consumers demanding a way to pay online, merchants must find a way to cater to their needs while protecting their businesses. Click here to read an informative blog post on how to quickly prevent chargebacks.

We accept all card payments, Visa, MasterCard, Amex, Paypal. Cross Border mobile money Mpesa, Tigo Pesa, Airtel money, MTN  (MTN Zambia, Uganda & Rwanda)

Our solution is cloud based and can be used anywhere in the world.

Yes absolutely, Our WordPress plugin can be connected to any commerce cart, we have a woocommerce connection.